Filing a Complaint with NC SARA

State University of New York College of Agriculture and Technology at Cobleskill is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and summarized here. Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to the Dean’s Office via e-mail to deansoffice@cobleskill.edu, for investigation and resolution. If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined here. And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined here.

Please note, this process is only for consumer protection issues (for examples, see section 4 of the SARA Policy Manual) and this does not include complaints related to grades or student conduct violations, both of which are to be addressed via non-SARA processes (see the Academic Policies and the Student Handbook for these processes). Additionally, this process is only for distance education students located in another SARA-participating state (as of January 1, 2026, this includes all states except California), whereas other distance education students, including those located in New York State, should follow non-SARA processes (see the following page on Filing a complaint related to online course or program delivery).